Effective as of June 23, 2022
Standard Provisions
This Refund Policy is incorporated within and not in lieu of the Agreement.
Subject to more specific refund policies stated below, Services that you purchase from us may be subject to a refund only if cancelled within the following timeframe:
Annual Plans: Within 30 days of the Transaction Date.
Monthly Plans (less than 1 year): Within 48 hours of the Transaction Date.
Security Services with remediation service cannot be refunded once a cleanup request has been submitted and services have begun (including automated scanning).
"Transaction Date", means the date of purchase of any product or service, which includes the date any renewal is actually processed by us or via our Site.
No Refund After Account Closure: Accounts will be automatically closed upon cancellation/termination of all Services. You must make a request for refund before your account is closed. Even if otherwise eligible for a refund under our standard or specific policies, no refund will be made if notice is provided after the date your Service is cancelled or terminated for any reason.
The Standard Provisions are subject in all cases to the specific refund policies set forth below and in the case of a conflict the specific refund provision most favorable to us will apply. Some Services are not subject to refund.
Specific Service-Related Refund Policies
Domain Name Registrations/Renewals
Registrations and renewals of domain names having of any type of extension (e.g. com/net/org, etc.) and renewals are not refundable. Any fees paid for pre-registration of any domain name is not refundable. Terms of individual registries may differ and any shorter period imposed by the domain name registry will control.
Hosting Services
Subject to special provisions appearing on our Site at the time you purchased your subscription, refunds may be available for Hosting Services based upon the nature of your subscription, as follows: Monthly Subscriptions. A refund may be available if you terminate within 30 days of the Transaction Date and we have not yet made the Hosting Services available to you. No refunds are provided if we have already made Hosting Services available to you. Quarterly Subscriptions. A refund may be available if you terminate within 30 days of the Transaction Date and we have not yet made the Hosting Services available to you. No refunds are provided if we have already made Hosting Services available to you. Annual Subscriptions. A refund may be available if you terminate within 30 days of the Transaction Date and we have not yet made the Hosting Services available to you. If we have already made Hosting Services available to you, you will remain responsible for payment of Hosting Services for the first 6 months of the annual subscription period and if you have paid in you will receive a refund equal to six (6) months of your subscription fee, measured on a prorated basis. Exclusions. A refund of fees paid for Dedicated Servers. Hosting, VPS Server Hosting or Cloud-based Hosting Services may be available if you terminate within 30 days of the Transaction Date and we have not yet acquired or provisioned the dedicated or VPS server or otherwise made the Hosting Services available to you.
Website Security
A refund may be available if you terminate within 30 days of the Transaction Date unless we have commenced security scans or malware has been otherwise identified and/or removed.
Cloud Backup
You may receive a refund may be available if you terminate within 30 days of the Transaction Date and we have not yet made the relevant Backup Service available to you. If we have made the Backup service available to you will not be entitled to a refund.
Mega" Cloud Backup
Mega Backups are provided by way of purchased coupons issued by the supplier, Mega Limited. No refunds are provided.
Monitoring Tools
Uptime, Full Page Load, Servers/VPN Monitoring and Custom Monitoring ("Monitoring Tools") are provided on a periodic subscription basis. If you cancel Monitoring Tools, we will provide you may receive a refund may be available if you terminate within 30 days of the Transaction Date and we have not yet made the relevant Monitoring Tool available to you. No refunds are provided if we have already made relevant Monitoring Tool available to you or if we incur a charge from any third party in connection with your order.
SEO Services
We normally sell our SEO Services with a twelve (12) month commitment. Although you may cancel SEO Services at any time, your cancellation will only be effective as of the last day in the billing period for your subscription and we will stop billing you at the end of the billing period in which your cancellation was received. Any amounts related to the current or prior billing period(s) remain due and are not refundable.
Site Builder
Site Builder is a software tool and provided on a periodic subscription basis. Although you may cancel Site Builder at any time, your cancellation will only be effective as of the last day in the billing period for your subscription and we will stop billing you at the end of the billing period in which your cancellation was received. Any amounts related to the current or prior billing period(s) remain due and are not refundable. Please note that because of the issues migration, your website may no longer be available should your Site Builder Service be cancelled or terminated.
Web Design Services
A refund may be available if you terminate within 30 days of the Transaction Date and we have not yet begun any work on your project. Once any work has commenced no amount is refundable.
SSL Certificates
SSL Certificates are provided on a periodic subscription basis. Although you may cancel your subscription at any time, your cancellation will only be effective as of the last day in the billing period for your subscription and we will stop billing you at the end of the billing period in which your cancellation was received. Any amounts related to the current or prior billing period(s) remain due and are not refundable.
VPN Services
VPN services are provided on a periodic subscription basis. You may cancel your VPN subscription at any time but your cancellation will only be effective as of the last day in the billing period for your subscription and we will stop billing you at the end of the billing period in which your cancellation was received. Any amounts related to the current or prior billing period(s) remain due and are not refundable.
Purchased Product w/ Domain Name or Additional Service
In the event any purchased Service includes a free domain name, if you cancel (or we terminate) the Service, the full list price for the domain name will be deducted from any amount otherwise refunded. If no amount is refundable control over the domain name will be provided to you upon our receipt of the full list price for the domain name registration covering the period for which it was registered to you. The list price is not subject to any promotion or discount. As of your cancellation (or termination) of the paid-for Service, your access to any additional Service that had been offered without charge will cease to become free and you must pay the normal subscription price for them to continue. Payment is for such formerly free Services will be due within five (5) days of our notice to you (by email or otherwise) and failure to timely pay will result in termination thereof.
Configuration or Expert Services
If we have already begun to provide you with any these Services then no part of the fee is refundable. If we have not yet begun services, refunds are provided if termination is received within 30 days of the Transaction Date.
Products/Services Not Eligible for Refunds
No refunds are available for Products/Services if such is provided via a third party (whether by license or otherwise) and a refund is not otherwise available to us from the third party.
The suspension, reduction of capacity or termination of any product or Service by us in accordance with this Agreement will not be subject to refund and all payments shall remain due and payable, including amounts related to the period of any suspension or capacity reduction.
Refunds, if provided, are net of all amounts due us and further reduced by refund payment related fees, including bank transfer fees imposed by our bank.
End Refund Policy
Auction Policy
LinkDatas privacy policy governs the use of information collected from or provided by you at the Site. With respect to domain names listed for sale on the Site, you agree to the following:
(a) Name and Contact Information: You agree that LinkData may display your name and contact information on the Site in connection with the listing of your domain name for sale. If you do not want your name displayed, you may select an alias during the listing process.
LinkData's terms of service cover various aspects of its domain name auction platform. Below is a summary of the key points:
Account Registration and Participation: Users must register for an account on the LinkData site to participate in domain name auctions. Registration requires accurate and up-to-date information. Users must be at least 18 years old. Users are responsible for safeguarding their passwords, and any unauthorized use must be reported immediately.
Listing Domain Names for Sale: Sellers warrant that they have the right to transfer and register ownership of listed domain names. Compliance with ICANN's Inter-Registrar Transfer Policy is required if the domain transfer is involved. LinkData may refuse service to anyone at any time.
Prohibited Uses of Services: Users must not engage in activities like reproducing, duplicating, selling, or reselling services or domain names beyond the agreement. Any interference with security features or disruption of services is prohibited. Fraudulent activities, violation of third-party rights, and illegal activities are not allowed.
Payment Terms: Users agree to pay all specified fees upon registration and for auction participation. If a user wins an auction, they must pay the full amount, including taxes and fees, within 7 days. Failure to do so may result in transaction cancellation. Sellers pay a commission deducted from the final auction price.
Transaction Safety and Escrow: For transactions below $5,000, users can use LinkData's "Transaction Safety" process, subject to a service fee. Escrow.com may handle transactions of $5,000 or more, and users must pay Escrow.com's fees.
Payment Methods and Collection Costs: All payments must be made by credit card or wire transfer. Users are responsible for foreign transaction fees if applicable. Failure to pay may result in collection costs and attorney's fees.
Taxes: Users are solely responsible for taxes associated with their use of services and transactions. LinkData may collect and remit sales tax on behalf of users. Users must provide valid tax identification numbers.
Intellectual Property: LinkData and its licensors own all rights to the services, and users do not acquire ownership rights. Users must not remove or alter copyright, trademark, or proprietary rights notices. Users may not use third-party trademarks without authorization.
Privacy: LinkData's privacy policy governs information use. For domain names listed for sale, users agree to display their name and contact information on the site unless they choose an alias.